DON'S LAUNDRY ON THE GO TERMS OF SERVICE

The following Terms of Service is a legal contract between the Customer and Don's Laundry On The Go regarding the use of our website and services.

By using our service you agree to these Terms of Service (
"Terms") and are bound by all applicable laws and regulations.

These Terms will apply to any order we accept from you via our website (www.donslaundryotg.com.au), our app, by phone, text or email. Please note that when you use our service, you automatically accept these Terms of Service ("Terms").

We may change the Terms from time to time, and it is the latest version that will apply to each order at the time of placement.

Please read these Terms carefully and make sure that you understand them before placing an order. The Terms restrict our liability to you in certain circumstances.

Placing an Order

Create an order via our app and select your pickup slot. Place a note for any special instruction or specify which service you are booking for pickup (standard wash and fold, dry cleaning, ironing, or linen hire).

Our minimum order after any discount (if available) is $48.30. If, in any case, your order is below $48.30 at the time of pickup, we will still charge $48.30 for your order to proceed.

Service Area

See our Service Area Page for the Sydney area we service. Our local areas are free of charge for pickup and delivery.

Collection charges may apply when your order is outside our service area. Collection charge can vary, depending on the popularity in your area and when you place an order. The Collection Charge will be added to your order total when you place an order.

Operating Hours

We are open Monday to Friday from 9am to 6pm except public holidays. On Saturdays we are open from 10am to 12 noon and close on Sundays. Deliveries on Sundays and Public holidays is subject to call out fee of $60.

Price and Payment

The price of the Services will be set out in our price list indicated on our website or our app and will be the price in force at the time you place your order. Our prices may change at any time without prior notice, but price changes will not affect orders that we have accepted before you place your order.

Our prices include GST. However, if the rate of GST changes between the date we accept your order and the date of payment, We will adjust the rate of GST on your Items to reflect this change.

You will have to enter your credit card details during the registration process and use this for payment. Your card will be charged when the items are cleaned and ready for delivery. We use a third-party payment provider called Clean Cloud*. All information is encrypted before transmission, and we do not store any card details on our database.

When you choose to save your card details online, we automatically direct debit your account on future services. All invoices sent by email should be paid in full amount before the delivery of the items.

For commercial, NDIS, and worker's compensation claims, you can arrange for invoices to be billed monthly. Please get in touch with us via phone or email to arrange for monthly invoices.

Pickup, Delivery and Redelivery

We will use reasonable endeavours to pick up and deliver items at times specified in your order. Still, we cannot guarantee to do so. We will use reasonable efforts to communicate any delay to you by phone or email, but no compensation or refund will be made due to delays.

You can leave your laundry/garments in a safe place for us to collect at any time. In the same way, we will deliver your items and may leave them at the agreed location. We will not be liable to you for any loss or damage of items.

If you cannot leave your laundry in a safe place (for example, in apartments or units), we will communicate with you at the time of collection. For delivery, if you are not available to accept delivery of items, we will contact you by phone or email to arrange a redelivery at your convenience.

If subsequent redeliveries are made and still unsuccessful, we will charge a redelivery fee of $8 for each subsequent attempt of delivery.

We will endeavour to find a suitable re-delivery time. However, if a redelivery is urgent, it is up to you to organise a same day courier or collection from the facility.

Wash and Fold Service

By using Don's Laundry On The Go's standard wash and fold service, you agree that your clothes are suitable to be washed in water, on a normal cycle, and dried using heat in a tumble dryer, unless otherwise specified for special care. We cannot be responsible for any damage to clothing that is not suitable for this standard laundering process.

Don's Laundry On The Go will use reasonable efforts to try to ensure that washing, drying and folding services are maintained at a high level of quality.

Due to time constraints, Don's Laundry On The Go does not read manufacturer suggested care and washing / drying labels and will not be responsible for garments labelled "hand wash only" or "dry clean only" or any delicate garments.

Laundering of large and individual items is subject to individual pricing.

Special care and delicate laundry can be organised with Don's Laundry On The Go, and you should bag garments separately with specific instructions. Special care laundry is subject to different pricing and charges per item.

Don's Laundry On The Go reserves the right to refuse cleaning any garment.

Removal of stains is a part of the process, but complete removal of stains cannot be guaranteed and will be processed at your risk.

We take every effort to get your laundry back within 2-3 working days; however, some process(es)/item(s) may require an additional period to complete. No deduction on billed amount or claim can be initiated against in respect of delays.

Dry Cleaning Service

We will provide our Dry Cleaning Services with reasonable care and skill under good industry standards.

We may contact you by phone or email if we consider any Items submitted to us are at an increased risk of damage, including, but not limited to, items in the condition of:

require special or additional requirements or instructions for cleaning;
with no label indicating cleaning instructions;
which are damaged or stained before cleaning; or
bearing an extraneous or hazardous thing such as, but not limited to, pins, jewellery, coins, keys and pens, and at our discretion and with your consent, may agree to provide the Services at your risk and responsibility in respect of those Items.

We cannot guarantee the ability to remove all stains completely on your items and we are not responsible for any compensation or refund, or to perform additional or multiple cleaning attempt under the current Order or Contract.

Damaged Laundry

We will do everything we can to avoid damaging your laundry. Unfortunately, there are limitations to what we can do. For example, every effort is made by staff to check all pockets to see if there are foreign objects, but at times we might miss thoroughly check every garment. Therefore, we can't be held responsible if something is left in your laundry (like lipstick, chewing gum, or a pen) that causes any damage. Similarly, call and tell us that you left your jewellery, or anything else, in your pocket. However, we can't guarantee that we will find or return it. Don's Laundry On The Go is not responsible for loss of or damage to any personal or non-cleanable items left in the article such as money, jewellery, or anything else.

All laundering processes, regardless of how gentle, cause normal wear and tear on clothing. As a result, we cannot be responsible for any wear and tear of laundry, including loss of buttons, fading, fatiguing, holes, or abrasions. Similarly, we reserve the right to decline cleaning any particular piece of laundry if we think it will lead to trouble.

Cleaning and drying laundry also creates other risks. We do not individually examine every garment prior to placing it in the laundry. Therefore, if something is "dry-clean only," or otherwise unsuitable for common washing and drying techniques, please do not include it in the standard laundry you give to us. This should be bagged separately and labelled for DRY CLEANING.

We wash all your items together as per our standard procedure. But if you divide your clothes into two separate bags before your collection, we can run two separate loads. This incurs a $7 Separate Load Charge. Note that we do not separate clothes according to your instruction and ask that you do the separation and take responsibility for what's in each load.

Additionally, we can't be held responsible for the re-disposition of colours (aka bleeding), or discolouring or any dimensional changes (aka shrinking or stretching).

You are responsible for examining articles for damage at the time of delivery and notify us of the same at that time or within 24 hours of delivery. Don's Laundry On The Go shall not be responsible for any claims afterwards.

Any loss/damage/delay due to an event outside of our control (Force Majeure), Don's Laundry On The Go is not liable for any compensation or reduction in charges.

We accept no liability for any loss or damage of the articles arising due to fire, burglary etc., beyond conduct or any other similar unforeseen causes.

Lost Item

We would love to be able to inventory every piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result, we can't be held responsible for any lost laundry; we have no efficient way of verifying that we actually received any particular piece of laundry.

We carefully track your clothes and do not mix them with other customers. We tag all our bundles with your name, and your clothes are never loose in our facility unless they're inside a machine, on the folding table, or in their own laundry cart waiting to be folded.

If you believe you are missing something from your delivery, please notify us within 24 hours of receiving your clean clothes — we are much more likely to find misplaced laundry if it is reported early. We are not responsible for a compensation of a lost item.

Reimbursement

In case of any damage Don's Laundry On The Go can reimburse up to a maximum of 5 times of its processing (laundry / dryclean) cost (decision remains with Don's Laundry On The Go if any reimbursement has to be done) only if the customer is able to produce the bills. Compensation shall be provided in the form of services, and no cash will be given to the customer. In the event that we issue compensation for damage caused to an item(s) in our care (for example, replacement of an item), Don's Laundry On The Go reserves the right to retain permanent ownership of the damaged item (s).

We will not be responsible for any single item valued at more than $1000 unless we have received (and acknowledged) notification of the value of this item before we collect the item.

Force Majeure

We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these Terms that is caused by Force Majeure (Event Outside Our Control).

Force Majeure means any act or event beyond our reasonable control, or the reasonable control of any of our Service Providers including (without limitation) strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disasters, or closure or failure of public infrastructure or public or private telecommunications networks.

If Force Majeure takes place that affects the performance of our obligations under these Terms:

We will contact you as soon as reasonably possible to notify you; and

Our obligations under these Terms will be suspended and the time for performance of our obligations will be extended for the duration of the Force Majeure; or

You may cancel your order; at the same time, we can also cancel your order. If your order is cancelled, we will return your item (s) at no cost to you.

Linen and Towel Hire

Contact our team on info@donslaundryotg.com.au for linen and towel hire.

Hiring our linens and towels is subject to minimum order. Hiring is only for one week and should be returned seven (7) days after delivery. If our items are not returned within the time frame, we will charge the customer every week for holding our items until returned.

Returned items are audited and counted. Any loss or damage to our linen will be charged to the customer in the full amount of the current price of linen or towels. Any stains that cannot be removed after our treatment will be charged to the customer as a damaged item.